Frequently Asked Questions

Order & Shipping

Once you have placed your order, you will receive a confirmation email.

Once we ship your order, you will receive a second email containing a link to track your order (if the chosen delivery method allows order tracking).

Additionally, you can track the status of your order from the "Order history" section in your account section on UMI’s website.

Unfortunately, we are unable to make any modifications to your order once it has been placed.

We ship worldwide to over 200 countries. Please contact us if you cannot find your country at checkout.

We partnered with DHL and their service DHL Express to ensure the best delivery standards for our customers.

Please allow up to 2 business days to process your order and between 7 and 10 business days for DHL to deliver your UMI purchase.

You will receive a DHL tracking number once your item has been shipped. Please input your number in the DHL Express website.

Payment & Security

We currently support Paypal payments only. You can use your credit/debit card through Paypal.

The prices on our UMI Handmade website are stated in USD.

Please note that UMI Handmade is not responsible for any discrepancies due to foreign exchange rates or fees that your bank or credit card company may charge when buying from our website. Should you have questions concerning this, please contact your bank or credit card company.

Your payment details are directly handled securely by Paypal. We cannot access and do not hold any financial information from payment processes.

Your payment details are directly handled securely by Paypal. We cannot access and do not hold any financial information from payment processes.

Return & Exchange

We have a 14-day return policy on all our full-price items, which means that you have 14 calendar days after receiving your item to request a return, exchange, or store credit. Please note that the jewelry pieces must be in original, unused condition, and return shipping costs will be at the expense of the buyer.

Please kindly contact us here and we will address the issue as soon as possible.

Product Information

Filigree is an ancient and fine jewelry art, whereby skilled artisans diligently join tiny beads and twisted threads of precious metals (usually silver and gold) into fascinating artistic motifs, often suggesting exquisite and intricate lace-like patterns. This sophisticated jewelry-making technique has existed for thousands of years and has flourished in different cultures across the world, making filigree one of the oldest forms of jewelry in history. In some parts of the world, like Paraguay, the methods of creating filigree jewelry have remained virtually unchanged over the centuries.

We use high quality silver 92.5%.

Tarnishing is the result of oxygen or sulphur coming in contact with metals, including silver. Tarnished silver looks duller and it is a layer of oxidation coating the silver that eventually acts to protect the metal below it. UMI jewelry is made of high quality 92.5% sterling silver and higher purity silver tends to tarnish more quickly.

Please find our jewelry sizing guidelines here. Please contact us if you have any questions.

We do upon request but customized pieces might incur in additional costs. Please contact us to learn more.

Other Questions

We currently don’t have any physical stores under our brand name.